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Business phone systems contain many voice recordings. Recall the last time someone put you on hold: what did you hear? Likely, you had to listen to an advertisement, notification, or song. Voicemail boxes and phone menus act similarly. They instruct us to press a button or leave a message. The purpose of a voice response…
Monday, 21 October 2019 17:59

How to Plan for a New Hosted Phone System

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As a prelude to its spring webinar, Metaswitch Networks and Edgewater Networks released data from its most recent Unified Communications (UC) survey. For it, the company sampled 1,250 North American SMB decision-makers. The results suggest that 60% to 70% of businesses still cling to landline solutions. That said, the majority intend to migrate to the…
Monday, 21 October 2019 17:21

The History of the Private Branch Exchange (PBX)

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The term Private Branch Exchange (PBX) refers to a telephone system independent of the Public Switched Telephone Network (PSTN). PBX systems process inbound and outbound call flows, giving the operator greater flexibility. For example, PBX solves a problem that burdened large organizations for decades. Via landlines, the service provider performs internal calls like any other…
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