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Keep up to date on all things VoIP.

Special emphasis on security and custom integrations.  Let us know if there are any topics you would like covered!

Thursday, 30 July 2020 12:33

How Your Hosted PBX Gateway Works

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Hosted PBX gateways convert incoming PSTN transmissions into a form compatible with data networks – or vice versa. Such devices come in both analogue and digital formats. Sometimes users confuse hosted PBX gateways with Analogue Telephone Adaptors (ATAs), so it’s best to think of gateways as bridges between networks instead of components in a single environment.…
Thursday, 30 July 2020 12:21

Speech-to-Text Technology for VoIP

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Speech-to-Text Boosts Productivity and Closes the Gap between Popular Communication Modes Two common VoIP features include voicemail-to-email and text-to-speech. Yet many systems do not offer speech-to-text facilities, even though the tool accentuates the usefulness of both MMS and SMS voicemail delivery. Essentially, speech-to-text technology blurs the lines between common communication modes, allowing users to access…
Monday, 20 July 2020 11:52

What Is Direct Inward Dialing (DID)?

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What DIDs Do and How They Work Telecom companies provide Direct Inward Dialing (DID) as a feature for calling into Private Branch Exchange (PBX) systems. PBXs centralize collections of phone lines under one or more DIDs—sometimes referred to as virtual phone numbers or direct dial in numbers—allowing callers to contact the system’s top level, navigating the different…
On a landline phone system, the number of lines determines the number of calls it can process. For IP-based phones, channels or trunks dictate how many simultaneous calls can be handled. A trunk can be either inbound, outbound, or two-way. Many hosted PBX providers sell per user, at which point the type of trunk is irrelevant. That user will…
Gadgets rely on numerous power sources. Often, portable devices use batteries—rechargeable or disposable—while stationary devices plug in via DC connection. Yet network components, such as Wireless Access Points (WAP), routers and switches, sometimes operate on Power-over-Ethernet (POE), a method in which devices simultaneously receive electricity and data through a network cable. POE also works well…
RingCentral conducted a survey to determine which call devices people prefer. The researchers sampled 505 business professionals and gleaned surprising results. They published their findings in a short infogrgraphic. 83% of employees have desk phones available to them 41% of employees frequently make calls from desk phones 65% of employees would rather take a business call…
Thursday, 28 May 2020 12:42

How Mobile VoIP Benefits Smartphone Users

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Mobile VoIP Features and Applications Earlier this week, we resolved to investigate BYOD, assessing its practicality and limitations in the workplace. Appropriately, we wish to turn our attention towards how mobile VoIP benefits smartphone users. Numerous surveys report that the amount of smartphones in North America outnumbers its population, thus such devices make suitable entry points…
Wednesday, 27 May 2020 19:33

Should You Implement a BYOD Plan?

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What is BYOD? BYOD stands for Bring Your Own Device.  In terms of business telecommunications, it would involve end-users using their own SIP clients--hard phones and/or softphones--to connect to their service provider.  In contrast, many service providers can provide devices to use with their service which have been preconfigured to work out of the box.…
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