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How VoIP Enables Structured Strategies for Customer Care Did you know that most call centres cater to the needs of the elderly? As expounded in a recent TMCnet column, many customer-service agents target 77-year olds because they prefer over-the-phone interactions, whereas younger generations would rather pull up a webpage. By strategizing to meet the needs…
Wednesday, 04 March 2020 09:13

New Survey Captures Hosted PBX Device Preferences

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Hard Phone Popularity Undermined by Softphone Functionality and Interoperability Hosted PBX solutions can connect with and forward to a variety of contact objects, including smartphones, analogue phones, SIP devices and softphones. While some users prefer to work with only one device, most configure a collection to boost their availability. Yet despite this flexibility, a recent…
Tuesday, 03 March 2020 08:53

The Components of a VoIP Hard Phone

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Although some VoIP hard phones may resemble traditional desk phones, they provide users with enhanced QoS and security. While ATA adapters allow users to reuse old analogue devices, VoIP hard phones have been designed to work over the internet, making them the best solution available. Unlike softphone alternatives, such phones also operate independently, meaning they…
Monday, 02 March 2020 09:32

Softphones versus Hard Phones for VoIP

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Which Call Device Will You Use in the Office? After one signs up for VoIP, they are confronted with a decision: Softphone or hard phone. Despite the fact hard phone sales grow steadily each year, users should acknowledge how quickly softphones have become a workplace favourite. In fact, businesses that employ VoIP commonly end up with mixed environments…
Friday, 21 February 2020 12:12

IVR Menu Tips for Small Businesses

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Improve Your IVR Menus with These Best Practices At some point, you’ve called a business and listened to its Interactive Voice Response (IVR) menu. If in this situation more than once, you likely noticed a difference in experience: that's because some call systems are intuitive, easy-to-follow, while others more arduous. Businesses should strive for the…
Friday, 21 February 2020 11:10

When to Call Instead of Email

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Three Scenarios Where You Should Call Instead of Email Everyone sends emails; however, not everyone reads them. Depending on the recipient, emails can pile up and bury one another. Similarly, spam filters sometimes trash the wrong messages and prevent critical information from reaching its receiver. As Financial Post suggests, “Email is a bad medium for sensitive or…
Thursday, 06 February 2020 21:33

Compare Hosted PBX with Onsite PBX in 5 Steps

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With a flood of hosted PBX solutions pouring onto the market, businesses are beginning to ask, "Is an online phone system right for us?" The rise of online-based telephony has displaced many traditional landline services. Now it challenges onsite PBX, a popular technology amongst multi-office corporations. As hosted PBX grows more advanced, many large businesses…
Thursday, 06 February 2020 21:23

Is the Fax Machine As Relevant As Ever?

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In the age of email, how does the fax machine keep a presence in the modern workplace? Irrefutably, technology has displaced many traditional means of file sharing. For instance, cloud storage enables users to upload and download on demand. Email and instant messaging, too, eliminate the need to pass memos around the office. As everything…
Monday, 03 February 2020 17:58

Should You Use a Wired or Wireless VoIP Phone?

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Most public spaces offer free Wi-Fi—so much so that we rely on it for our mobile devices. Even at home, most networks support wireless connectivity. It lets us roam with our laptops or stream from devices in different rooms and on separate floors. For over a decade, we’ve enjoyed cordless landline phones. While many VOIP…
Thursday, 02 January 2020 17:49

Types of Audio Codecs on an IP Phone

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Many hosted PBX users worry about bandwidth. Yet voice quality hinges less on the bandwidth available and more on how the phones handle it. This relates to data compression, the process of squishing files. Regarding hosted PBX, this is the audio codecs. Audio codecs make calling online less data intensive; they make it "lightweight." Codecs break down…
Monday, 16 December 2019 10:39

Experience Less Downtime with VoIP

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One hour of downtime equals -$12,500 for the average small business, according to Megapath. For larger businesses, the average jumps to -$212,000. Both numbers reflect losses in profits, resources and productivity across all major telecommunications services. Power complications are responsible for approximately 40% of downtime. Hardware, network and human failures comprise the remaining 60%. To protect…
Wednesday, 11 December 2019 12:48

How to Plan an Effective Telecommuting Program

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A recent Personnel Psychology study observes that telecommuters are generally more productive than office workers.1 Similar research shows the majority of managers believe telecommuting retains talent.2 Thus, in many respects, work-from-home employment models can contribute to business continuity and progress. Telecommuting programs help save businesses money, too. According to Global Workplace Analytics, unscheduled absences represent $1,800/employee in losses each year.3 Telecommuting…
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