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Which Call Device Will You Use in the Office? After one signs up for VoIP, they are confronted with a decision: Softphone or hard phone. Despite the fact hard phone sales grow steadily each year, users should acknowledge how quickly softphones have become a workplace favourite. In fact, businesses that employ VoIP commonly end up with mixed environments…

Improve Your IVR Menus with These Best Practices At some point, you’ve called a business and listened to its Interactive Voice Response (IVR) menu. If in this situation more than once, you likely noticed a difference in experience: that's because some call systems are intuitive, easy-to-follow, while others more arduous. Businesses should strive for the…

Three Scenarios Where You Should Call Instead of Email Everyone sends emails; however, not everyone reads them. Depending on the recipient, emails can pile up and bury one another. Similarly, spam filters sometimes trash the wrong messages and prevent critical information from reaching its receiver. As Financial Post suggests, “Email is a bad medium for sensitive or…

With a flood of hosted PBX solutions pouring onto the market, businesses are beginning to ask, "Is an online phone system right for us?" The rise of online-based telephony has displaced many traditional landline services. Now it challenges onsite PBX, a popular technology amongst multi-office corporations. As hosted PBX grows more advanced, many large businesses…

In the age of email, how does the fax machine keep a presence in the modern workplace? Irrefutably, technology has displaced many traditional means of file sharing. For instance, cloud storage enables users to upload and download on demand. Email and instant messaging, too, eliminate the need to pass memos around the office. As everything…

Most public spaces offer free Wi-Fi—so much so that we rely on it for our mobile devices. Even at home, most networks support wireless connectivity. It lets us roam with our laptops or stream from devices in different rooms and on separate floors. For over a decade, we’ve enjoyed cordless landline phones. While many VOIP…

Many hosted PBX users worry about bandwidth. Yet voice quality hinges less on the bandwidth available and more on how the phones handle it. This relates to data compression, the process of squishing files. Regarding hosted PBX, this is the audio codecs. Audio codecs make calling online less data intensive; they make it "lightweight." Codecs break down…

One hour of downtime equals -$12,500 for the average small business, according to Megapath. For larger businesses, the average jumps to -$212,000. Both numbers reflect losses in profits, resources and productivity across all major telecommunications services. Power complications are responsible for approximately 40% of downtime. Hardware, network and human failures comprise the remaining 60%. To protect…