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Regardless how powerful the technology, some consumers will always resist. With hosted PBX, for instance, the technology has existed for years, yet some refuse to switch despite the promised savings and features. Hello Operator, a section of the VoIP- and telecom-consulting firm Software Advice, recently conducted a survey to unveil the causes of such consumer hesitation.…

You may not realize it, but your landline phone system could be hurting your business. Datedness causes pain in many places: your wallet, customer service, and even administration. Hosted PBX provides a flexible, affordable alternative for businesses looking to boost their communications. To illustrate this fact, here are a few signs that your business needs…

Reliability is one of the main reasons businesses hesitate to trade in their traditional phone lines. Since hosted PBX systems operate over the internet, power outages and surges pose a unique threat to communications. Depending on the office environment, the risk of service downtime may be greater, which is why businesses should purchase an uninterruptible…

The term cloud computing comes up a lot these days. In short, it refers to the act of connecting with online services to store and manage data. Through cloud computing, businesses can streamline processes and find resources tailored to niche demands. Providers host solutions for all industries and applications. Most things once in-house now exist somewhere in…

How Telecommunications Affects Business Continuity No industry is exempt from possible crises. Businesses all over the world remain at risk of natural disasters, workplace accidents, cyberattacks, communication failures and more. Thankfully, there are measures to prevent such things from occurring or to minimize the damage suffered. The concept of business continuity touches upon this subject, relating to…

Without VoIP encryption, data packets in-transit are susceptible to loss, theft, and tampering. Interception of an audio file could lead to unwanted eavesdropping or voice recording — both of which pose a major privacy risk to your business. While some VoIP clients include an encryption protocol, businesses should seek further measures of security. Currently, there…

Depending on the user, a hosted PBX account can contain scads of sensitive information. But as with most paid services, this is to be expected. As a precaution, hosted PBX registrants should carefully pick secure passwords to prevent unauthorized usage and data retrieval. Although this topic may appear elementary, it is one universally applicable.  FINDING…

Overall, VoIP offers excellent call quality. On occasion, though, some users experience service deterioration, most commonly in the form of echo, choppiness, or delay. This is because VoIP breaks down audio into light packets for easy transfer over the internet. During this process, networks and hardware devices sometimes get in the way. Luckily, we’ve pinpointed…